FAQs

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Frequently Asked Questions

Q. Is the fabric organic?

All Usaato fabrics are made with sustainably grown cotton, hemp and silk without pesticides or chemicals. Although they are not certified organic, we proudly say that they are beyond organic. All of our cotton, hemp and silk are produced by Thai & Laos villagers using the traditional natural farming methods that they have been practicing for generations. It is the true sustainable way of farming.

Q. Is Usaato clothing handmade?

Yes. Usaato clothing is sewn by hand. Most of the fabric used are woven by hand, although there are a few items that are machine woven (as noted). The dyes used to color the fabric are from the natural colors of plants. Buttons are made from shells, wood and fabric.  

Q. What kind of dyes do you use?

We only use natural dyes from plant leaves, trees, nuts, fruits and even the soil. Each village uses their local plants, harvested by the villagers. With these natural materials we create colors such as indigo, mango, rosewood and black. To ensure that the deep colors remain in the fabric, it is dyed and dried between 80 and 100 times.

Q. Can I buy USAATO fabric?

We do not sell textiles themselves. 

Q. Is it easy to take care of Usaato clothes? 

The materials of Usaato clothes are all natural. We recommend gentle washing with natural detergent. Please see details in Caring for Usaato Clothes.

Q. I found the item I like but not in my size or color. Can I order an item with a different color or size if I do not see it in stock?

Unfortunately, no. We sell only what we have in stock and what the supplier sends to us. We do not order specific items from our supplier. We do receive new items regularly so please subscribe to our newsletter and check our online store often.

Q. Can I buy custom-made clothes?

Unfortunately we do not offer custom-made clothes.